Shipping policy

 

Shipping Policy

Who We Are

Stellar ("we," "us," or "our") operates the website https://stellaire.in/. Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

Free Shipping: We offer free shipping on all orders.

Shipping Range

Delivery Area: We currently ship within India.

Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

Processing Time: Orders are processed within 1-3 business days, Monday to Saturday.

Transit Time:  Orders are transit within 3-4 business days, Monday to Saturday.

No Shipping Days: Orders are not processed on sundays or public holidays.

Delivery Time

Estimated Delivery: Orders typically arrive within 4-7 business days after processing, depending on the destination.

Shipping Process

Courier Services: We use reliable carriers such as ATS, BlueDart Express, Delhivery Express, Delhivery Surface.

Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

Returns Policy: For detailed return instructions, please refer to our Returns Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

Email: swapan@stellaire.in

Phone: +91 9976100057

Address:  City Enclave-1, 166, Jagraon, Punjab, 142026, India

Hours: Monday to Saturday 9 am to 7 pm