Refund policy
Stellar Return and Refund Policy
Last Updated: 19 Dec 2025
Thank you for shopping with us at Stellar. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.
Scope and Contact Information
For questions regarding returns and refunds, please contact us through any of the methods below:
Email: swapan@stellaire.in
Phone: +91 99761-00057
Address: City Enclave-1, 166, Jagraon, Punjab, 142026, India
Policy Overview
Return Period: 10 days from delivery date
Refund Processing Time: 20 business days from receipt
Return Shipping Costs: No Cost.
Return Conditions
We offer returns under the following conditions:
Return Window: Items can be returned within 10 days of delivery.
Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
Receipt or Proof of Purchase: Required for all returns.
Return only in case of damaged and printing incorrect.
Return Instructions
To start a return, please follow these steps:
Contact Customer Service: Email swapan@stellaire.in with your order number, reason for return, and any supporting photos if applicable.
Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.
Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by us.
Refund Policy
Refund Approval: Once we receive and inspect your returned item, we will notify you regarding the approval status within 2 business days.
Processing Time: Approved refunds will be processed to your original payment method within 20 business days. Your bank or credit card provider may require additional time to post the refund.
Confirmation: You will receive a confirmation email once the refund is processed.
If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at swapan@stellaire.in.
Exchange Policy
We offer exchanges for defective items only. Contact us within 10 days of delivery, and we’ll cover the return shipping costs for eligible exchanges.
Exceptions and Special Cases
Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We’ll arrange a return at no cost to you and offer a replacement or full refund as per your preference.
Incorrect Product: If you receive an incorrect item, please contact us, and we’ll cover the return shipping and send you the correct item promptly.
Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.
Processing Times
Return Window: Returns must be initiated and shipped within 10 days of receiving the item.
Inspection Period: Once received, returns are inspected within 5 business days.
Refund Issuance: Refunds are processed to the original payment method within 20 business days after inspection.
Return Shipping Address
Please send approved returns to:
City Enclave-1, 166, Jagraon, Punjab, 142026, India
Contact Information
If you have further questions or require assistance with returns or refunds, please reach out:
Email: swapan@stellaire.in
Phone: +91 9976100057
Address: City Enclave-1, 166, Jagraon, Punjab, 142026, India